Friday December 22nd 2006: >>
| Increase patient
satisfaction by improving your
discharge process |
|
“There’s a popular notion that
patients don’t like short length of
stay,” says Paul Alexander Clark,
senior knowledge manager for Press Ganey
Associates in South Bend, Ind. Press
Ganey develops patient satisfaction
surveys for hospitals. On the contrary,
Clark says reducing length of stay and
increasing patient satisfaction are not
conflicting goals. Based on data from
its patient satisfaction surveys, Clark
says patients who have longer hospital
stays (after controlling for diagnosis
and severity of illness) actually are
significantly less satisfied than
patients with shorter stays.“Ultimately,
what it comes down to is that patients
want to feel ready to leave.
[Read more]
Monday December 18th 2006: >>
| Adrian Gostick & Chester
Elton - People Don't Leave
Companies - They Leave Managers |
Why do people quit a company? Is it
really more money, better benefits,
greater opportunities? Or could it
possibly be you? Research shows that
while employees can live indefinitely
without a corner office, perks, or even
assigned parking, the one thing they
can't go without for long is
recognition. In fact, the Society for
Human Resource Management (SHRM)
statistics show that 79 percent of
people who leave their jobs cite lack of
appreciation as one of the key reasons.
That's not a few nuts, but 8 out of
every 10 people who walk out the door
are saying they didn't feel acknowledged
by their boss. For leaders, that puts
turnover in a whole new light. It makes
it personal. Employees aren't always
leaving for more money. They often leave
in search of a supervisor who recognizes
their achievements.
[Read More]
|
